Shipping Policy

How Will My Order Ship?

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be noted on its product page, as well as in the shopping cart. Please note we cannot ship to P.O. Boxes or Military APOs.

Small Parcel

Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivering carrier. If you have any special delivery instructions for the carrier, we recommend placing a note on your door on the day of delivery referencing your tracking number and request.
The delivering carrier and available ship methods will vary depending on your destination:

United States

Deliveries within the United States will be completed by UPS or FedEx. Available shipping services will be noted in your shopping cart, but generally include:

Economy

Please allow the full processing time required to ship from the warehouse (specified on each product page), plus 3-8 business days in transit for delivery.

Ground

Please allow the full processing time required to ship from the warehouse plus 3-6 business days in transit for delivery.

2 Day Delivery

Please allow the full processing time required to ship from the warehouse Usually 24 hrs, plus 2 business days in transit for delivery.

Next Day Delivery

Please allow the full processing time required to ship from the warehouse Usually 24 hrs, plus 1 business day in transit for delivery.

Large Parcel

We want to make sure your order gets to you safe and sound. For items that are too large or fragile to be delivered via UPS/FedEx, we partner with carriers specializing in the transportation and delivery of Large Parcel freight so you can be rest assured that your order is being handled with the utmost care from the moment it leaves the warehouse.

How it works:

  • 1.) Choose a delivery option for your Large Parcel item at checkout
    Available delivery methods vary by item; all service options will be displayed in the shopping cart.
  • 2.) Your order gets picked up from the warehouse
    We'll send you a Ship Confirmation email to let you know your order is on its way.
  • 3.) Order is shipped to a Local Delivery Terminal
    A Large Parcel carrier transports your order with care to a delivery professional in your area.
  • 4.) Delivery appointment scheduled
    Upon arrival, the local terminal will contact you to schedule a delivery date and appointment window.
  • 5.) Day of Delivery: Welcome your new order home!

Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us for assistance.

Full Service Delivery & Assembly (only available in large metropolitan areas)

Our easiest, no-sweat method, Full Service Delivery takes your item from delivery to assembly. A delivery team will bring your item(s) inside and place it in the room of your choice.* Packaging will be removed and disposed of, followed by basic assembly for your convenience.**

*Upstairs carrying limit of two flights of stairs (up to 15 steps each)
**Assembly includes light setup requiring basic tools, such as a screwdriver. Please note that the delivery team will not perform plumbing installation, electrical wiring, or services requiring the use of power tools.

  • Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.
  • Signature Required: Yes
  • Packaging Removal Included: Yes
  • Assembly Service Included: Yes